That’s too many double negatives, I know. Let’s try some examples:

Your car dealer says she will call you back at the weekend. She doesn’t.
You promise to get back to a prospect on Tuesday. You leave it til Thursday
The spam email promises a discount on your favorite drugs but when you open it it’s just garbage
Your [...]

It’s ironic, I know. I was standing in the middle of Heathrow’s new Terminal 5 the other day wondering what to do with the 6 spare hours that I had before my delayed flight. There was at least 15 staff standing around with shirts saying “May I Help You?” I’d asked several of them where [...]