Don’t Say You’ll Do Something and Then Not Do It

That’s too many double negatives, I know. Let’s try some examples:

• Your car dealer says she will call you back at the weekend. She doesn’t.
• You promise to get back to a prospect on Tuesday. You leave it til Thursday
• The spam email promises a discount on your favorite drugs but when you open it it’s just garbage
• Your latest blog comment promises useful feedback but it turns out to be just a bunch of link spam

Are you getting wound up? It’s probably because this seems very familiar. Promises get broken every day.

It’s the promises that people keep that you remember. If you break your promises people will forget you. Very quickly. Don’t forget that a promise could be a number of things:

• A Google AdWords Ad for your website
• A Google hit returned for a keyword from one of your pages
• Your book cover
• Your URL
• Your autoresponder delivery schedule

These all promise something to the visitors who clicks on your ad, or opens your book, or types in your URL, etc.

The words in an AdWords ad promise to show something relevant when your visitors arrive at your site. Your URL (include any file/pathnames here) promises some content related to the words that it includes.

If you promise to do something via any of these paths and then don’t do it, you will disappoint your customers and they may not come back.

No one likes a broken promise.

Related posts:

1. The Definition of a Webiste
2. 7 Things to Do While Google Ranks Your Page

Tags: AdWords, autoresponder, content, customer, Google, keyword, URL, website

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