Don’t Say You’ll Do Something and Then Not Do It

Thursday, June 12th, 2008 Posted in Customer service | No Comments »

That's too many double negatives, I know. Let's try some examples: Your car dealer says she will call you back at the weekend. She doesn't. You promise to get back to a ... Read more..

Throw Out Your Guestbook

Friday, May 9th, 2008 Posted in Blogs | 3 Comments »

Are you feeling brave? How about upgrading your customer guestbook with a blog? If you have a business with a guestbook (vacation rental, restaurant, tourist attraction) then this can be a ... Read more..