It’s Just a Number

September 23rd, 2008 dr.richard Posted in Conversation Comments Off

I guess today is a landmark as I’ve reached the age of 40. This sounds like a lot. Here are some thoughts about it: It’s the first year I haven’t wanted to see a number on my birthday cards 40 is a lot of candles It feels subtley different to 39 Many people have told [...]

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Who Writes Your Error Messages

July 10th, 2008 dr.richard Posted in Conversation Comments Off

“You have been logged out due to inactivity.” I beg your pardon? That wasn’t very friendly was it? This error message popped up from one of the online systems at work the other day. Actually I thought I’d been pretty busy for quite a while, so this was pretty disappointing to hear. My point here [...]

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Carry On Pitching

April 3rd, 2008 dr.richard Posted in Conversation Comments Off

Are you good at asking questions? Are you a good listener? I’ve worked in sales for a few years now and one of my favorite tips is “stop pitching and start listening”. Put simply, this just means that you need to stop talking to customers about your products and start listening to their problems and [...]

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